Sunwise earns further customer recognition for service quality

Sunwise's Jiading headquarters recently received a commendation banner from Anhui Mingtian Hydrogen Energy Technology Co., Ltd. Its message praised professional and efficient service delivered with warmth, sincerity and reliability. This recognition of Sunwise's technical support motivates the company to continue helping customers deploy hydrogen vehicles through reliable products and quality service.

On September 10, an unexpected decline in hydrogen vehicle system performance in Hefei, Anhui, created an urgent need for a hydrogen purging operation. The work required specialist skills, but the customer had no suitably qualified personnel on site. Sunwise responded immediately to the request for help and dispatched He Leilei from its Hydrogen Systems Division to provide after-sales support.

Despite difficult conditions, He Leilei worked alongside the customer's service team for several days, putting in extra hours on site. His technical expertise and practical, diligent approach enabled the team to complete the work efficiently and ease the customer's operational pressure. His professionalism and sincere service earned the customer's trust and reflected well on Sunwise.

Throughout the assignment, Sunwise's after-sales team focused on the customer's needs and provided efficient support for the vehicle systems. The team responded promptly, coordinated details carefully and completed the work through sound technical capabilities and effective execution. The customer's recognition reaffirmed Sunwise's service capabilities and reputation.

Sunwise received two customer commendation banners in the previous year and has now received another. Each represents recognition, responsibility and customer expectations. Looking ahead to China's 15th Five-Year Plan period, Sunwise will continue its professional and practical approach, improve its hydrogen technologies and products, and strengthen its customer service systems. Reliable products and efficient technical support will remain central to its contribution to the hydrogen industry's development.

Written by Cai Lili, Strategic Cooperation and Marketing Department.

Reviewed by Shun Ren.

English edition of the original Chinese page. Historical statements, dates and figures are retained as published.